I had decided to go with Kay for an engagement ring a few weeks earlier, and opened an account. Since then I had gone to a couple different Kay stores and spoken with several different reps and managers and gotten some confusing and contradicting information, so I was a little discouraged. I finally found a ring we LOVED and called the Eagan Kay Outlet store to ask about it 4 days before my visit. Austen answered and was very careful to provide me clear information and find out exactly what I wanted. He then called another department and worked for almost an hour on getting me exactly what I wanted. The other rings he showed us made it obvious he really understands people's style preferences. When we came into the store a few days later, he immediately greeted us, and I don't think his face was without a smile the entire time. One of the nicest and most helpful salespeople I've ever worked with. He made the experience very easy and very fun. He made sure all the decisions were completely ours, and made us feel very confident with them--paid close attention to my girlfriend's preferences, too, and ended up helping us get a discount on re-setting it with my girlfriend's favorite cut of diamond. Austen really knows his stuff and is a smart sales strategist, but you can tell he cares about his customers, too, and takes pride in giving the best service.
This used to be the best Kay Jewlers I have been to in a long time. The staff was friendly and helpful. Now they have new management and it is awful!!!!! The staff is rude and condescending. Time to cut up the Kay's card I am done trying to find one that cares. All I wanted was my 6 month inspection and a cleaning. The store was empty and I apparently was an inconvenience to girl working.
Love this place! Must visit for everyone!
Small selection and the staff seem new to the business.
Good service
GO HERE! Look here first, save yourself some time. Austen Franklin turned a stressful and discouraging search into an easy and exciting find!
Kay Jewelers Outlet is a US Jewelry Store based in Eagan, Minnesota. Kay Jewelers Outlet is located at 3965 Eagan Outlets Pkwy Suite 460, Eagan, MN 55122, USA.
Please contact with Kay Jewelers Outlet using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Kay Jewelers Outlet opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.